Responsible Gaming at gz99

Section 1

Our Commitment to Safer Play

At gz99, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial hardship or personal distress. We have built responsible gaming into the core of our platform from day one, because protecting our players is not an afterthought; it is a founding value of everything gz99 does.

Bangladesh has a growing community of online gaming enthusiasts, and gz99 takes seriously its responsibility to serve that community with honesty and care. Whether you are a casual player enjoying a few rounds of cricket betting after work or a regular visitor to our live casino, the same suite of safety tools is available to every gz99 account holder at no extra cost and with no judgment.

Section 2

Your Responsible Gaming Tools

gz99 provides the following responsible gaming tools, accessible through your account settings or by contacting our support team. All tools are free to use and take effect promptly once activated:

Section 3

Tips for Playing Safely

Following a few simple guidelines can make a real difference to your experience and keep gambling a positive part of your leisure time:

Section 4

Warning Signs of Problem Gambling

Gambling becomes a problem when it starts to negatively affect your life, finances, relationships, or mental wellbeing. The following are recognised warning signs that you or someone close to you may be developing a gambling problem:

• Spending more money or more time gambling than you originally intended, despite resolving to stop or cut back.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce how much you play.
• Gambling to escape from personal problems, stress, depression, anxiety, or a sense of helplessness — using the Platform as an emotional coping mechanism rather than entertainment.
• Lying to family members, friends, or colleagues about how much time or money you spend on gz99 or online gambling in general.
• Borrowing money, selling assets, or taking on debt in order to fund your gambling activity, including using bKash or Nagad mobile credit beyond your means.
• Repeatedly failing to honour commitments to family, work, or study because of time spent on the Platform, or losing sleep due to late-night gambling sessions.
• Feeling a compulsive need to increase the size of your bets in order to achieve the same level of excitement — a sign of developing tolerance that parallels patterns seen in other addictive behaviours.

If you recognise any of these warning signs in yourself or in someone close to you, please reach out to gz99 support immediately. You can also speak confidentially with a qualified counsellor. Recognising the problem early is the most important step towards regaining control.

Section 5

Age Verification and Under-21 Protection

gz99 enforces a strict minimum age of 21 for all players. Age verification is completed at the point of registration using the information you provide, and additional documentary evidence — such as a copy of your National Identity Card or passport — may be requested before any withdrawal is processed. If our team has reasonable grounds to suspect that an account is held by a person under the age of 21, that account will be suspended immediately pending verification.

We strongly encourage parents and guardians to use parental control software on devices that may be accessible to minors in the household. If you suspect that a person under 21 has accessed or created an account on gz99, please contact us immediately at [email protected] and we will take prompt action.

Section 6

How to Request a Responsible Gaming Tool

All responsible gaming tools can be accessed quickly and easily. Here is how to activate each one:

• Deposit limits and session reminders: Log in to your gz99 account and navigate to the Responsible Gaming section within your Account Settings. Changes to deposit limits take effect immediately (reductions) or after 24 hours (increases).
• Cooling-off period: Go to Account Settings → Responsible Gaming → Take a Break. Select your preferred break duration (1, 7, 30, or 90 days) and confirm. The suspension takes effect immediately.
• Self-exclusion: Email our support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered email address and full name. Self-exclusion will be activated within 24 hours Bangladesh Standard Time (UTC+6) of your request being received.
• Reality checks and account history: These are available directly in your account dashboard. Reality check frequency can be set to every 15, 30, or 60 minutes of active play.

If you experience any difficulty activating a responsible gaming tool, or if you need to activate a self-exclusion urgently, contact our support team at any time via [email protected]. We respond to all responsible gaming requests as a matter of priority, 24 hours a day, 7 days a week.

Section 7

Get Support — You Are Not Alone

If you feel that gambling is causing problems in your life, or if you simply want to talk to someone about your gaming habits, gz99's support team is here to listen without judgment. Reaching out is a sign of strength, not weakness. Our team is trained to handle responsible gaming concerns sensitively and confidentially, and every conversation is treated with complete discretion.