Privacy Policy

Section 1

Introduction

gz99 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all players and visitors who access the gz99 website at gz99.club. This Privacy Policy ("Policy") describes how gz99 collects, processes, stores, shares, and protects personal information in connection with the use of our services, including online casino games, sports betting, live casino, and all related payment and account services.

By accessing gz99 or creating an account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform and contact our support team at [email protected] to request account closure.

Section 2

Information We Collect

gz99 collects personal data through several channels, including your registration form, payment transactions, gameplay activity, and your interactions with our customer support team. The categories of data we may collect include:

Section 3

How We Use Your Information

gz99 uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose beyond those listed below without first obtaining your separate explicit consent:

• Account creation and management: to register your account, verify your identity in compliance with KYC requirements, and maintain the security and integrity of your account throughout its active life.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain a complete and accurate record of all financial transactions on your account.
• Responsible gaming and player protection: to monitor gameplay patterns and identify indicators of problem gambling, enforce deposit limits and self-exclusion requests, and provide timely intervention where a player may be at risk.
• Fraud prevention and security: to detect and prevent unauthorised account access, suspicious transactions, money laundering, bonus abuse, and any other activity that may constitute fraud or a breach of our Terms and Conditions.
• Customer support: to respond to your enquiries, complaints, and support requests, and to maintain records of all support interactions for quality assurance and dispute resolution purposes.
• Marketing and promotions: to send you information about gz99 promotions, bonuses, and new game launches where you have provided your consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].

Section 4

Legal Basis for Processing

gz99 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are:

• Contractual necessity: processing required to fulfil our obligations under the account registration agreement and to deliver the services you have signed up for, including processing your bets and payments.
• Legal obligation: processing required to comply with applicable anti-money laundering legislation, KYC regulations, fraud reporting requirements, and any other legal obligations to which gz99 is subject.
• Legitimate interests: processing conducted to protect gz99's platform from fraud, abuse, and security threats, and to improve our services through anonymised analytics — where such interests are not overridden by your own privacy rights.
• Consent: processing for optional marketing communications, personalised promotions, and non-essential cookies — all of which require your explicit opt-in and may be withdrawn by you at any time without penalty.

Section 5

Sharing Your Information

gz99 does not sell, rent, or trade your personal data to third parties. We share data only where necessary and only with the following categories of recipient, under strict contractual data protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, and our banking partners receive the minimum data required to process your deposit and withdrawal transactions securely and to verify payment ownership.
• Identity verification and KYC providers: third-party verification services that assist gz99 in confirming player identity and age, operating under strict confidentiality agreements and applicable data protection law.
• Game and platform technology providers: software studios and infrastructure providers that deliver the games and technical systems underlying the gz99 platform, who may access anonymised or pseudonymised technical data to maintain service quality.
• Regulatory and law enforcement authorities: where gz99 is required by applicable law to disclose personal data to a government body, law enforcement agency, or regulatory authority, we will do so in strict compliance with our legal obligations and will notify the affected player where legally permissible.

Section 6

Cookies and Tracking Technologies

gz99 uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience on the Platform. The types of cookies we use are:

• Essential cookies: required for the Platform to function correctly, including maintaining your login session, storing your language preference, and ensuring secure authenticated access to your account. These cookies cannot be disabled without impairing platform functionality.
• Analytical cookies: used to collect anonymised data about how players navigate the Platform, which pages are most visited, and how long sessions typically last. This data helps gz99 improve site performance and user experience over time.
• Preference cookies: used to remember your account settings and personal preferences such as display settings, notification preferences, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may prevent certain features of gz99 from functioning correctly. gz99 does not use cross-site tracking cookies or sell cookie data to advertising platforms.

Section 7

Data Retention

gz99 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. For active player accounts, we retain all personal and financial data for the duration of the account's active life plus a minimum period of five (5) years following account closure, in order to comply with anti-money laundering record-keeping requirements and to facilitate the resolution of any disputes that may arise after account closure.

For data collected through analytical cookies or optional marketing communications, we apply shorter retention periods proportionate to the purpose. Anonymised or aggregated data that cannot identify an individual may be retained indefinitely for platform improvement and statistical purposes.

Section 8

Data Security

gz99 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account and payment data at rest, role-based access controls that limit staff access to personal data on a strict need-to-know basis, and regular independent security audits of our platform infrastructure.

Our internal security policies require all gz99 staff who handle personal data to undergo data protection training and to operate under binding confidentiality obligations. In the event of a personal data breach that poses a risk to affected players, gz99 will notify impacted individuals and the relevant authorities in accordance with applicable law and as promptly as practicable.

Section 9

Your Privacy Rights

As a player on the gz99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within 30 days of receiving a valid request:

• Right of access: you may request a copy of all personal data gz99 holds about you, together with an explanation of the purposes for which it is processed and the categories of third parties with whom it has been shared.
• Right to rectification: if any personal data gz99 holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent, or where the data has been unlawfully processed — subject to any overriding legal obligation requiring gz99 to retain the data.
• Right to restrict processing: you may request that gz99 restrict the processing of your personal data in certain circumstances, such as while a complaint or rectification request is under review.
• Right to withdraw consent: where gz99 processes your data on the basis of consent (for example, for marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

gz99 will acknowledge your request within 5 business days and provide a full response within 30 calendar days. In cases of complex or multiple requests, this period may be extended by a further 30 days, and we will inform you accordingly. There is no charge for exercising your privacy rights unless your request is manifestly unfounded or excessive.

Section 10

Children's Privacy

gz99 does not knowingly collect personal data from any individual under the age of 21. The Platform is strictly intended for adults aged 21 and above. If gz99 discovers that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed without further notice. Parents or guardians who believe that a minor has registered on gz99 should contact us immediately at [email protected] so that we can take prompt remedial action.

Section 11

Third-Party Links

The gz99 platform may contain references to or integrations with third-party services, including game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. gz99 is not responsible for the privacy practices or the content of any third-party service. We encourage you to review the privacy policies of any third-party providers whose services you access in connection with your gz99 account. This Policy applies solely to personal data collected and processed by gz99 directly.

Section 12

Changes to This Privacy Policy

gz99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or by displaying a prominent notice on the Platform.

Your continued use of the gz99 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically to stay informed about how gz99 protects your personal data.

Section 13

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which gz99 processes your personal data, please contact our dedicated data support team. We are committed to addressing all privacy-related enquiries promptly and transparently, in line with our obligations to players across Bangladesh.

Email: [email protected]

Our Privacy Commitments at a Glance